FAQ

We ship worldwide from Melbourne, Australia.

We have daily pickups by our courier Monday to Friday (Australian public holidays excluded). Orders are typically processed within 12 hours, but in rare instances up to 2 business days.

Our free DHL Express worldwide shipping (to most countries and for orders over USD $100) takes between 2–5 business days. Delivery options and expected timeframes are displayed at checkout.

No. For most orders — particularly rigs — we already use DHL Express, which is the fastest possible delivery provider in the world. We appreciate you might need something urgently for a job or task, however once the parcel leaves our possession there's nothing we can do to speed it up further.

If you have a critical deadline, please order with plenty of buffer time.

Unfortunately no. Once an order has been processed and dispatched, we're unable to change any details on the invoice. It is locked and transmitted electronically to DHL Express and your country's customs department at that point.

Please double-check all details before completing checkout.

Import taxes and fees vary from country to country. You can find applicable fees on your local government's website, or use this calculator: simplyduty.com/import-calculator.

The United States currently attracts around 10% import duty.

The HS Code for Rigid.PRO rigs is 9006.91.

Yes. Every customer is shown a clear import duties & taxes notice on the cart page, directly above the CHECK OUT button, before any payment is made. The notice reads:

This is what every customer sees on the cart page before completing their order:

By proceeding past this point, the customer accepts that any import duties, taxes or fees charged on arrival by their country's customs authority and collected by DHL Express are their sole responsibility. Rigid.PRO has no control over these fees and cannot waive, refund or reimburse them.

Yes. We are yet to come across a mirrorless or DSLR camera body that isn't compatible with the OMNIA. You can even run it cageless if you prefer.

If your camera isn't listed in the product description, ask us — odds are it still fits.

Many of our customers have reported successfully using the Cinerig Bases with the DJI Ronin RS4 Pro.

Our Cinerig Camera Bases are assembled from custom-designed (in-house) anodised aluminium cheese plates — top and bottom — combined with industrial 3D printed components. With thousands of units sold, only one has ever broken, as the result of a heavy fall from a tripod. We replaced that unit free of charge (we felt bad for them — they destroyed their lens too).

The OMNIA is manufactured entirely from aluminium, except for the modular screen protector.

All products are handcrafted with care in Melbourne — they are not mass-produced in a factory. Small imperfections or marks may be present on some parts. This does not affect quality or functionality.

Absolutely. Each product page shows its availability at the time of ordering.

When we launch a new product we'll often start on a pre-order basis, but we clearly display the expected shipping date — and we haven't missed one yet. In fact, we normally ship well before the advertised dates.

In accordance with our Returns & Refunds Policy, any change of mind or rejected delivery (return to sender) is subject to an AUD $100 shipping / handling / restocking fee, which will be deducted from your refund if entitled.

We offer:

6 months on the Battery Holder, D-Tap Power Outlet and LED Voltmeter.
12 months from the date of purchase on the frame and hardware, through normal use.

The customer is responsible for return shipping costs. We'll cover replacement shipping back to you.

Caution should be taken when using D-Tap outputs on any camera system. V-Mount battery voltage output can be as high as 16V or more. You must ensure that any accessory plugged into the D-Tap port uses a correctly regulated output voltage.

For example, a quality brand-name D-Tap to dummy battery for Sony cameras will correctly regulate the voltage down to 8–9V DC.

Avoid generic or unknown-brand D-Tap cables and adaptors — or at minimum, ensure they state "regulated" output or voltage.

Our preferred method is to keep the original battery in your camera and use a purpose-designed regulated D-Tap to USB-C adaptor to keep the camera battery topped up. This is 100% safe and approved by most manufacturers. Rigid.PRO developed this product specifically for this application.