FAQ

  • Where do you ship from?
    We ship worldwide from our base in Australia. 

  • What about import fees or customs fees?
    Import taxes and fees vary from country to country. You can find any potential or applicable fees on your local government website. RIGID.PRO is not responsible for any additional customs, tax, or duty fees applicable upon arrival in your country.

  • How long does shipping take?
    Our DHL Express Worldwide Free Shipping (to most countries) takes between 2-5 business days. Delivery options and expected timeframes will be displayed at checkout.

  • What is is made from?
    Our CineRig Camera Bases are assembled from custom designed (in-house) aluminum cheese plates (top and bottom), together with industrial 3D printed housings. In over 500 units sold, only one has broken as the result of a heavy fall from a tripod. We replaced that unit for the customer free of charge (we felt bad for them seeing they destroyed their lens too!).
  • Are your items in stock?
    Absolutely! We pride ourselves on our ability to supply according to demand and unlike some competitors which are always out of stock, we don't subscribe to the "Sales Marketing 101" tactics by holding back stock and fabricating demand. We're real, we keep it real, and there's no sales tactics employed here.

    When we launch a new product, we will often start with a pre-order basis, but clearly show the expected date of shipping which we haven't missed yet! In fact, we normally ship well before the advertised dates.

  • Change of Mind or Rejected Deliveries (return to sender)
    In accordance with our Returns & Refunds Policy, any change of mind or rejected delivery (return to sender), will be subject to an AUD$100 shipping/handling/restocking fee which will be deducted from your refund if entitled.

  • What is the warranty?
    We offer 6 months on the Battery Holder, D-Tap Power Outlet, LED Voltmeter, and 24 months on the frame/hardware through normal use. The customer will be responsible for any return shipping costs, and we will cover any replacement shipping costs back to the customer.

  • Can I change my Customer or Company Name?
    After an order has been processed and despatched, we are simply unable to change any particular details of the invoice. It is locked, and transmitted electronically to DHL Express and your Customs Department for your country.

  • D-Tap Output and Voltage
    Caution should be taken when using D-Tap outputs on any camera system. V-Mount battery voltage output can be as high as 16V or more. You should ensure that the accessory you are plugging into the D-Tap port uses a correctly regulated output voltage. For example, a quality brand name D-Tap to Dummy Battery for Sony cameras will correctly regulate the voltage to 8-9V DC. 

    Avoid generic or unknown brand D-Tap cables or adaptors, or ensure they include reference to being "Regulated" output or voltage.

    Alternatively, and our preferred method is use to the original battery in your camera, and adding a regulated D-tap to USB-C adaptor to keep your camera battery charged. This method is 100% safe and approved by most manufacturers. Rigid.PRO uses and recommends these adaptors. 

    Rigid.PRO accepts no responsibility for the use of any D-tap cables other than our recommended cable.