FAQ

  • Where do you ship from?
    We ship worldwide from our base in Australia. 

  • What about import fees or customs fees?
    Import taxes and fees vary from country to country. You can find any potential or applicable fees on your local government website. RIGID.PRO is not responsible for any additional customs, tax, or duty fees applicable upon arrival in your country.

  • How long does shipping take?
    Our Free Shipping (to applicable countries) takes between 7-21 days depending on location and any import/customs delays. There is also FedEx Priority International shipping available as a paid option at the checkout that generally takes around 5 days worldwide.

  • Are the stock levels shown on the product page real?
    Absolutely! Due to the popularity of our products we are scaling up as fast as we can. Often there are only a few units available for immediate shipping. When these are sold, the product page will indicate how many days until we are shipping again, which is usually less than (5) days.

    Unlike the Cineback which is always out of stock, we don't subscribe to the "Sales Marketing 101" tactics by holding back stock and fabricating demand. We're real, we keep it real, and there's no sales tactics emplyed here.

  • What is the warranty?
    We offer 6 months on the Battery Holder, D-Tap Power Outlet, LED Voltmeter, and 24 months on the frame/hardware through normal use. The customer will be responsible for any return shipping costs, and we will cover any replacement shipping costs back to the customer.

  • Can I use different cages than what the product page suggests?
    With our Standard Version for the Sony FX3/FX30, there are many cages that "may" work other than the Smallrig 4183 we designed it for. You purchase and trial it at your own risk. 

    With the XLR Audio Top Handle Edition for the Sony FX3/FX30, it was designed exclusively for use with the 8sinn cage as advertised. It is unlikely to work with any other cage - and returns and refunds will not be given if it does not fit your cage.
  • Can I trade in my Cineback for a Rigid.PRO XLR Top Handle Edition?
    Yes! Reach out to us and we'd be happy to work out a trade in price.

  • I'm a YouTuber, Instagramer, Tiktoker, Influencer - can I get a free unit?
    No. We receive literally hundreds of these requests. Our customer base is actually made up predominantly of content creators and influencers that have realised the real-world benefits of our camera bases. We don't believe in 'paid partnerships' or 'contra deals' as we prefer our product to stand on its own feet and appreciate real, unpaid reviews. We prefer to work with those who have actually invested their own money into our product and then rely on word of mouth to help spread the Rigid.PRO word! Some of those early customers now receive our prototypes to try before we release them. So go on, become part of the Rigid.PRO family by becoming a customer.

    With the exception of one unit we sent out to a prominent content creator when we got started, we have not sent out a single unit free of charge to anyone.

  • D-Tap Output and Voltage
    Caution should be taken when using D-Tap outputs on any camera system. A V-Mount battery voltage output can be as high as 16V. You should ensure that the accessory you are plugging into the D-Tap uses a correctly regulated output voltage. For example, a quality brand name D-Tap to Dummy Battery for Sony cameras will correctly regulate the voltage to 8V DC. 

    Avoid generic or unknown brand D-Tap cables or adaptors, or ensure they include reference to being "Regulated" output or voltage. Rigid.PRO uses and recommends Smallrig and Kondor Blue adaptors and accessories.

    Alternatively, consider keeping the original Sony battery in your camera, and adding a regulated D-tap to USB-C adaptor to keep your camera battery charged. This method is 100% safe and approved by Sony. Rigid.PRO uses and recommends these adaptors.